Returns Policy

We accept refunds and exchanges.

Returns

Shelovestore policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in original box, unused, unopened and contact us before returning. Buyer is responsible for the return shipping cost plus any damages the item may have on its way back.

If buyer provided Insufficient, incorrect or missing unit/apartment # shipping address and package returned back to us, buyer will pay for return shipping to get the item ship back again if item is in a great shape, plus the corrected address must send to us via contact page.

If buyer wants a refund, the initial shipping cost will be deducted + any damages that occurs on its way back.

  • No refund at all for buyer’s changing mind or not interested anymore in the product. Please google the product, have your own research done before buying, all sales are final.
  • Buyer who lied about missing item or part just to get extra items for free would be banned from Shelovestore.
  • We checked and double checked the item sold before packaging, and make sure what we advertise is what you get.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Product with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a check will send to you in the mail next business day.

Late or missing refunds

If you haven’t received a refund yet, first check your mail or mailbox or P.O Box.

If you’ve done all of this and you still have not seeing your refund yet, please contact us at “Contact page”

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact Shelovestore.

Shipping

To return your product, you should mail your product at the return address provided on shipping label package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s), you should consider using a tractable shipping service. We can’t guarantee that we will receive your returned item, unless the tracking says delivered.